Maid in Oahu Help & FAQs

Have any questions that aren't listed here?

(808) 664-0036 Contact Us

GETTING STARTED

How do I book my first appointment?

Simply click the "Book Now" button to go to our booking form (http://maidinoahu.com/book-now) and schedule your appointment online. We'll collect a few personal details (like your name and phone number), your address, and your payment information. You'll immediately receive a confirmation email once your booking is in.
Alternatively you can give us a call at 808.664.0036 to schedule your appointment via phone.

How much will it cost?

Maid in Oahu uses easy to understand flat-rate pricing. Pricing is based on the number of bedrooms and bathrooms and type of service you choose. We believe in easy and transparent pricing, so we actually list it on our Services & Pricing page here: http://maidinoahu.com/services-pricing.

What's included in the service?

You can see a full checklist of what's included with each of our services on our Services & Pricing page here: http://maidinoahu.com/services-pricing/

Do you bring your own supplies?

All of our maids bring their own equipment and supplies. If you have a specialty product of your own you'd like us to use, we're more than happy to do so. If you have any special requests we would be happy to accommodate you if possible.

What areas do you service?

Maid in Oahu serves the entire island of Oahu.

Do I have to be home?

Whether or not you're home during your appointment is up to you. You can leave or feel free to stick around. Whatever you're most comfortable with is fine. If you do leave, your maid will call or text you before they're finished. However, we strongly recommend doing a pre-cleaning walkthrough with your maids to make sure expectations are properly set. Also, keep in mind to be eligible for our 100% Satisfaction Guarantee, clients must complete the post-cleaning walk through inspection. If clients are not able or choose not to perform post-cleaning walk through inspection, the 100% Satisfaction Guarantee will be invalid. Additional services will be charged accordingly. When making your booking, please keep this in mind.

How should I prepare for the arrival of my maids?

For a Deep Clean or Spruce Up service, it's best if you clear clutter, put away clothes and clear surfaces so that we can do what we do best...clean! If we're doing a Move Out clean, we ask that all items be removed from your home, including clearing out your cabinets and drawers. We are more than happy to clean around and underneath large appliances, but just ask that you move them for us first. Due to liability reasons, our maids are not able to move large appliances.

What are your hours of operation?

We book appointments between 9:00am - 3:00pm, 7 days a week. For larger homes, we recommend scheduling a morning appointment.

OUR SERVICES

Do you bring your own supplies and equipment?

All of our maids bring their own equipment and supplies. If you have a specialty product of your own you'd like us to use, we're more than happy to do so. If you have any special requests we would be happy to accommodate you if possible..

What if the service I want isn't listed online?

If there's something special that you'd like, please let us know and we would be happy to accommodate you if possible.

Do you offer carpet cleaning?

Why yes we do! Maid in Oahu is proud to offer professional carpet cleaning from technicians that are IICRC certified, insured and experienced. To set up your carpet cleaning give us a call at 808-664-0036.

What does a Move Out cleaning include?

Our Move Out service includes refrigerator cleaning, interior window cleaning, oven cleaning and cleaning inside of the cabinets and drawers. Click Services & Pricing to see a full checklist of what's included with each service.

Do you clean offices or commercial spaces?

At this time, Maid in Oahu is dedicated to keeping homes clean & tidy. Unfortunately, we do not service offices or commercial spaces.

Can I request special tasks or extras?

Sure thing. Simply log into your account, respond to your confirmation email or give us a call and add any comments you'd like to your booking.

Is there a time limit for the flat rate service?

Great question! With our flat-rate pricing model, we have a maximum amount of hours that can be worked for each type of job. After that we charge a rate of $50 / hr. Please give us a ring and speak with one of our customer satisfaction specialists to find out the maximum hours for your job. We do this to account for jobs that require more intensive work. However, it’s rare that we ever go over and we will let you know before we start if we think we’ll go over the maximum hours allotted for your job.

Do you service my area?

Maid in Oahu serves the entire island of Oahu.

PRICING AND POLICIES

How does payment work?

We are proud to offer easy cash free payment! We take credit card information at time of booking, to secure your reservation. However, we DO NOT charge your card at this time. The morning of the service, we will put a hold on your card to make sure the funds are there. We will charge you card at the end of the day, AFTER the service has been completed.

What is your cancellation policy?

The is no cancellation fee if you cancel anytime before 5pm the day before your scheduled appointment. Because we reserve a time and maid especially for you, please make any schedule changes before 5 p.m. the day before service. Cancellations made after 5 p.m. the day before service will be charged a cancellation fee of 20% of total service fee.

What is your 100% satisfaction guarantee?

We aim for our service to surpass every standard, and if you're in any way dissatisfied, we're going to make it right. To be eligible for our 100% Satisfaction Guarantee, we ask that clients complete the post-cleaning walk through inspection. We want to make sure that you are totally satisfied with our work. Unfortunately, If you’re not able or choose not to perform post-cleaning walk through inspection, the 100% Satisfaction Guarantee will not be valid and any additional services will be charged accordingly.

Do you offer gift cards?

Absolutely! Go to our Gift Card page, fill out the form and pay online. Give the gift of a clean home in less than 60 seconds!

How do I redeem my discount code or gift card?

Simply enter your discount code or gift card code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.

Why the 30-minute window?

We always do our best to show up on time, however we ask that you to please allow us a 30-minute window to account for traffic, parking, and other surprises your maid may encounter along the way.

Should I tip my maid?

Tipping is optional. If you’d like to leave a tip for a job well done, you can tip your maid directly. You can also seamlessly add an amount of your choosing by logging into your Maid in Oahu account or simply give us a call at 808-664-0036 and let us know how much you'd like to add. Maids keep 100% of their tips.

TRUST & SAFETY

Is my billing information kept safe and secure?

We have several levels of security in place. First off, our booking form has it’s own layer of 256 bit security. This is in addition to the SSL protection throughout our site. Secondly, credit card transactions are processed by Stripe and is layered on their own 256 bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Can I Trust My Maid?

All of our maids are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Maid in Oahu certified cleaner.

What if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. Our customer support number is 808-664-0036.

MANAGE YOUR ACCOUNT

How do I create a Maid in Oahu account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://maidinoahu.launch27.com/login/.

How do I log into my account?

Go to https://maidinoahu.launch27.com/login/ and enter your user name and password.

What if I need to make a change to my booking?

Log into your account and make the desired changes to your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my address and / or contact information?

Log into your account and update your address and contact info in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my payment information?

Log into your account at https://maidinoahu.launch27.com/login/ and update your card on file. Your new card will automatically be noted as your default card.

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